Privacy Policy

1. Introduction

Welcome to Intigrate. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information to provide you with personalized fragrance experiences and to improve our services. The types of information we collect include:

2.1 Personal Information

When you interact with our website or services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and location (area in Mumbai)
• Communication Data: Messages sent through WhatsApp, email, or our contact forms
• Appointment Information: Preferred dates, times, and locations for home experiences
• Preferences: Fragrance preferences, style preferences, and any specific requirements you share with us

2.2 Usage Data

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type and version, device type, operating system
• Website Usage: Pages visited, time spent on pages, navigation paths, referring website
• Technical Data: Screen resolution, language preferences, time zone settings

2.3 Newsletter and Marketing

If you subscribe to our newsletter or email list:

• Email address
• Subscription preferences
• Engagement data (email opens, link clicks)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Schedule and coordinate at-home perfume experiences
• Respond to inquiries and provide customer support
• Process bookings and manage appointments
• Provide personalized fragrance recommendations
• Communicate about your experience or purchases

3.2 Marketing and Communications

• Send you updates about new collections and seasonal releases
• Share exclusive offers and experiences for our Mumbai clientele
• Provide information about events, launches, and special occasions
• Send newsletters with fragrance insights and brand updates

3.3 Website Improvement

• Analyze website usage to improve user experience
• Understand visitor preferences and behavior patterns
• Optimize website performance and functionality
• Enhance content relevance and quality

3.4 Legal and Security

• Comply with applicable laws and regulations
• Protect against fraud, security threats, and abuse
• Enforce our terms of service
• Resolve disputes and troubleshoot issues

4. Email Communication & Marketing

If you subscribe to our newsletter or marketing communications:

• Consent: By subscribing, you consent to receive marketing emails from Intigrate
• Frequency: We send periodic updates about collections, releases, and exclusive experiences
• Opt-Out: You can unsubscribe at any time using the link provided in every email
• No Sale of Data: We never sell your email address or personal information to third parties

Even if you unsubscribe from marketing emails, we may still send you transactional messages related to your bookings or inquiries.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data:

• Encryption: Our website uses HTTPS encryption to protect data transmission
• Access Control: Only authorized personnel have access to personal information
• Secure Storage: Data is stored on secure servers with appropriate safeguards
• Regular Reviews: We regularly review and update our security practices

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience:

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect certain website features.

7. Third-Party Services

We may use third-party services to enhance our website and services. These providers may have access to certain data as necessary to perform their functions:

7.1 Netlify (Website Hosting)

Our website is hosted on Netlify, which may collect technical data such as IP addresses and page visits for infrastructure purposes. Netlify's privacy practices are governed by their own privacy policy.

7.2 Analytics Services

We may use analytics tools to understand website usage patterns. These services collect aggregated, anonymized data about visitor behavior.

7.3 Communication Platforms

When you contact us via WhatsApp or email, your communications are subject to the privacy policies of those respective platforms (WhatsApp, Gmail, etc.).

7.4 Third-Party Links

Our website may contain links to third-party websites (such as Instagram or Google Reviews). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Your Rights

You have certain rights regarding your personal information. While we are not making specific legal claims, we respect and honor the following user rights:

8.1 Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain data for legitimate business purposes or legal compliance).

8.3 Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly via WhatsApp or email
• Replying "STOP" to marketing messages

8.4 Data Portability

You may request a copy of your personal data in a commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 11.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Customers: We retain data while you remain engaged with our services
• Inquiries: Contact form and inquiry data is retained for up to 2 years
• Marketing Lists: Email addresses remain on our list until you unsubscribe
• Legal Requirements: Some data may be retained longer if required by law

When we no longer need your information, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you are subscribed to our communications
• Post a notice on our website homepage for a reasonable period

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. International Data Transfers

Your information may be transferred to and processed in locations outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, in accordance with applicable data protection standards.

14. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

If you do not agree with any part of this Privacy Policy, please do not use our website or services.